# Privacy Policy — Saanich Firewood

> Learn how Saanich Firewood collects, uses, stores, and protects contact, delivery, and order information submitted by customers in British Columbia.

URL: https://saanichfirewood.com/privacy-policy/

# Privacy Policy

Last updated: July 14, 2026

## 1\. Who we are

Saanich Firewood ("we", "us", "our") is a firewood delivery business based in Victoria, BC, serving the Saanich Peninsula and Greater Victoria. This policy explains what information we collect when you contact us and how we handle it.

## 2\. Information we collect

We collect information only when you provide it to us directly, including:

-   Name and contact details (phone, email, delivery address)
-   Order details (cord count, delivery zone, timing preferences)
-   Messages you send us through the contact form, phone, text, or email

We do not require you to create an account, and we do not use online payment processing — all orders are paid direct to the owner at delivery.

## 3\. How we use your information

We use your information to:

-   Confirm and schedule your firewood delivery
-   Provide accurate delivery quotes for your area
-   Respond to your questions and messages
-   Follow up when appropriate (e.g., a seasonal restock reminder)

We do not sell your information. We do not add you to unrelated marketing lists.

## 4\. Sharing your information

We share information only when necessary to run the business — for example, with the lead-capture tool we use to receive contact form messages, or when required by law. We do not sell or rent your information to third parties for advertising.

## 5\. Data security

We take reasonable steps to protect the information you share. Given the small scale of the operation, most order information lives in phone messages and our own records, not in third-party databases.

## 6\. Cookies and website analytics

This website uses only minimal cookies necessary for it to function. If we later add basic analytics (for example, to understand which pages people visit), we will update this policy.

## 7\. Your rights

You can ask us to:

-   Confirm what information we have about you
-   Correct anything that is inaccurate
-   Delete your information (subject to any legal record-keeping requirements)
-   Stop contacting you

## 8\. Contact us

For any privacy question or request, contact us:

-   Email: 
    
    cowichanfirewood@gmail.com
    
    [mailto:cowichanfirewood@gmail.com →](mailto:cowichanfirewood@gmail.com)
    
-   Phone: 
    
    (778) 404-0226
    
    [tel:+17784040226 →](tel:+17784040226)